No option for "make online only" when I right click my files

Hi

As far as I remember, I could turn on 'online only' both for folders and for single documents, photos and soundbites by 'right-clicking' on a file or a folder. Now there is no option for 'online only' on my pc (microsoft) or in dropbox online when I 'right-click'. And I've looked through different places but no smart sync or online only. Where did I go wrong - or have you altered how to access that feature? Anja

Hey tartaronne, thanks for bringing this to our attention.

Can you please check the sync status and version of the Dropbox app?

You can hover over the Dropbox icon in your system tray for this info.

Also, are you missing other Dropbox right-click options or just the "make online-only" one?

Hi again

Thank you for the answer, but it didn't work. Hovering made no difference, nothing showed up. I've searched for 'system tray' and got some suggestions in Danish. Somehow I reached a box  in which Dropbox could search for dropbox files on my harddisk, and then I could mark them and tick a box saying 'only online'. I do not think I can find that again. So, I still do not know how to 'order' files to 'be only online' or view my system box. I think my dropbox version is quite old. How can I update? Do I have to download dropbox again? 🙂

Hey Anja! Sorry to jump in. 

Just to clarify, if you check the bottom part of your screen, where your clock settings are located, can you see a small Dropbox icon there? 

If yes, please try hovering once again, and send me a screenshot of what appears on your screen.

Also, I’d like one more screenshot of the options you see when right clicking on a file/folder within your local Dropbox folder.

Thanks!

Hi

Here are screenshots of 'hovering' over the icon and the right click on a file in my dropbox - online.

https://www.dropbox.com/preview/Screenshots/Sk%C3%A6rmbillede%202023-11-07%2010.10.55.png 

https://www.dropbox.com/preview/Screenshots/Sk%C3%A6rmbillede%202023-11-07%2010.13.08.png?context=content_suggestions&role=personal 

This was the best way - for me - to figure out how to upload screen shots.

Anja

Hey Anja!

Can you try to send us the screenshots again, by attaching them to your reply instead?

You should be able to see a camera icon, after you click on the "reply" button here on the thread.

The camera icon should be right above the reply box.

Hi

Thanks for the information about the camera. Here are the two screenshots. Anja

I'll try again. 🙂

Thanks, Anja!

For the second screenshot, you're currently on the website, so we'd actually like you to right-click on a file in your local Dropbox folder, then one you can find if you click on your Dropbox icon next to your clock and then on the little folder icon.

I'm having the same problem (Online only option not showing on right click). How can I check this (enabled the Dropbox extension in Finder in the Mac OS settings) - not sure where to find this info. Thanks!

Hey Indigillow, sorry to hear about this issue.

Can you check the Dropbox sync status and version on your computer, to check if there are any syncing issues?

You can find that info, by hovering over the Dropbox icon in your menu bar with your mouse.