Need to see if your shared folder is taking up space on your dropbox šØāš»? Find out how to check here.
Forum Discussion
lauram73
4 years agoExplorer | Level 4
No option for "make online only" when I right click my files
I have a professional DropBox account and I'm working on a Mac, OS 12.5.
I have several files that are sync'd locally that I would like to move off my hard drive and make online only. When I right-click on the folders, however, I'm not getting the option from the drop-down menu to make the files online only. Any suggestions?
Thank you!
Could you check if you've enabled the Dropbox extension in Finder in the Mac OS settings?
56 Replies
Replies have been turned off for this discussion
- BronwynC4 years agoExplorer | Level 3
I am having the same problem, can you tell me how to enable the dropbox extension in Finder in MacOS settings?
- Megan4 years ago
Dropbox Community Moderator
Hey BronwynC, let's have a look into this!
Do you face the same situation as the OP initially mentioned? Have you taken a look into this Help Center article?
Which version of our app do you have installed on your device, and what do you see when you right click on a folder, or file inside your Dropbox folder?
Keep me posted, and we'll take it from there!
- BronwynC4 years agoExplorer | Level 3
Thanks Megan.
Version 157.4.4801 on my Mac I believe.
This is a screen shot of my control/click (rightclick).
this is what I see when I right click on a folder
- Walter4 years ago
Dropbox Community Moderator
Hey BronwynC, sorry to jump in, but do you get the same options for single files as well?
Also, could you clarify what plan you're on and the desktop app's exact status and version as shown in your menu bar?
Could you try the following steps and let us know if they improved matters for you?
- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
Let us know how you get on.
- adam19764 years agoNew member | Level 2
Had issue today where the online only option disappeared and files would not open through the finder window. I had to delete the app and reinstall (i also deleted the `library files associated with the app as well, caches preferences etc.) the app all together and the option came back up.
- Seager14 years agoHelpful | Level 6
Hi Jay, I have the same problem on my Mac (can't get the 'make online only" dropdown, but already have the Dropbox extension enabled in finder? Any other solution gratefully accepted as I badly need to free up disc space! thanks
- Seager14 years agoHelpful | Level 6
PS I have tried the "Accessibility" and "Full Disc access" fixes suggested above. It seems to me the "make online only" option is not available on Macs, in which case it's time to dump Dropbox big time! regrettably because it's good otherwise!
- Jay4 years ago
Dropbox Community Moderator
Hi Seager1, is the option for Dropbox system extension enabled on this page?
Could you attach a screenshot showing what you're seeing in Finder when you right click a file in your Dropbox folder?
- Seager14 years agoHelpful | Level 6
Sure, attached, thanks for coming back so promptly. This is on my MacBook in my office. I tried my iMac at home last night and same problem. I have done, I think, everything on accessibility, full disc access and extensions. Any help gratefully accepted. thanks Ashley
ā
- Hannah4 years ago
Dropbox Community Moderator
Hey Seager1, can you just confirm that you've enabled the Dropbox system extension in your account settings on the Dropbox site as well?
If that doesn't help, uninstall and reinstall the Dropbox application, to see if that helps.
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!