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elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

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  • EJ27's avatar
    EJ27
    Explorer | Level 3
    3 years ago

    So I tried to re-set my password. I'm again not receiving any email in my account. May I assume that this account no longer exists then?

    (which is OK as my goal was to verify and then remove). The only way I can be sure is, if I'm contacted by support so they can verify my email, is that possible?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sure! I just sent you an email, I'll see you there EJ27! 

  • jjavier's avatar
    jjavier
    Explorer | Level 3
    3 years ago

    Hi Nancy,

     

    Here's the original ticket number that was generated when we sent an email to Dropbox support - 22583337.

    Yes I've added no-reply@dropbox.com as an O365 Contact and made sure it's whitelisted but it still did not send an OTP.

    O365's message trace do not show any logs of emails coming from no-reply@dropbox.com. There is nothing in the Quarantine or Spam folders.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi jjavier, I just sent you an email on my end, since the last one seems to have been closed.

     

    Reply back to me, and we'll take it from there!

  • Claudia28's avatar
    Claudia28
    Explorer | Level 3
    3 years ago
    Jay I replied because Leah of the dropbox support team wrote me but I received a mail in which they told me that my support depends of my dropobox plan. I am rally disappointed because I don't know what to do and the support dropbox assistance in the mail was going to give me a solution. What can I do?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Claudia28, I was able to locate your ticket number, and I can see that it's still open, and that you have responded back to Leah. 

     

    Hold tight, and she'll get back to you as soon as possible. 

  • Claudia28's avatar
    Claudia28
    Explorer | Level 3
    3 years ago
    Megan I wrote an other mail although the previous one in which was told me my dropbox plan was not right for the support. I will wait for reply. Thanks a lot
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Meraj ansari, could you elaborate on the issue you're facing so that we can assist further? 

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