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Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
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- sir asking for my dropbox security code
- Walter
Dropbox Community Moderator
Are you referring to a 2 factor authentication code or one time security code to access your Dropbox account Meraj ansari?
Do you have access to the email address that's linked with the Dropbox account in question?
Hello, I had to create this new account because my other account is not recieving the password reset or the 6 digit code. I have already tried logging in in. private browser, clearing the cache, adding the no reply email to my contact list. But nothing seems to be working.
I am not getting an email for me to put. the 6 digit code after I login.
I'm not receiving it either for the account that I am actually trying to access
- Hi, I can not recieved the verify code in email because my email is no longer exist, is there any way I can get my acc back??
We were able to recover it! Thank you so much!
Hello I've same problem.
My e-mail is [removed per Community Guidelines]
I cant receive any 6-digit code
Im writing my friend account because I couldnt login anyway.
I have access to my e-mail [removed per Community Guidelines]
pls help me Megan:)
- Nancy
Hi lityum! Did you check the spam folder of your Dropbox’s email address? Have you added no-reply@dropbox.com to your email contacts?
If you have any linked devices to that account, double check their notifications, too. You may be able to find the one-time code there.
