Forum Discussion

river888runner's avatar
river888runner
New member | Level 1
11 months ago

Online-Only folder setting fails to persist

I just started using Dropbox desktop app, and I am moving about a terabyte of files into online-only storage. I have a folder that I am putting batches of files in as I get them organized, and so t...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi river888runner - sorry to hear you're having issues with this.

Can you please clarify your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray/menu bar?

As for the files you're moving to the folder you set to be 'online-only', are you maybe opening them locally on your device while/after moving them?

Let us know more and we'll take it from there. 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!