Password reset email not received

Hi Alftrude, sorry to hear about that!

Do you have an open ticket with our Support at the moment? Keep in mind, that the reason you never received an email when you asked the agent to contact you on a different email address, is because we can't.

We can only contact you and reply back to the email address you're using to contact us. So if for instance you use the email: Dropboxcats@gmail.com to contact us, and ask us to send an email to Dropboxdogs@gmail.com, we can't do this. 

You'd need to forward our email from one address to the other, then respond back to us. 

I hope this clarifies!

sorry - this is not helpful, because I used the support window for: Forgot password but no access to the linked email - there you enter the mail address that is best to contact, and then the address that is linked to the account but you don't have access to, or where - in my case - no Dropbox mails arrive. Where can I find a normal support mail address of dropbox that does not go through a support window?

Hey Alftrude, I am really sorry to hear about this.

In this case, I'd recommend contacting our support team for further assistance. 

To do so, make sure to use an incognito window without signing into any Dropbox account and fill out this form with all the relevant information.

Once you do, please feel free to share that ticket ID with us here so that we can look it up as well.

I hope this goes well!

Hi,

I have the same issue : I cannot log in to my Dropbox account which is a Dropbox Business account (admin account). I don't receive the email to reset the password. I confirm that I have access to the email, I checked the spam and I added no-reply@dropbox.com to my contact.

My email is : [Removed as per Community Guidelines]

Could you please help to recover the access ? 

Hi msimon, thanks for the info. Could you follow these steps provided by EvanDBX to contact the support team directly for them to investigate this matter in more detail?

I forgot my password. I am using same Dropbox account on other two devices. When I use "password reset" and enter my email address I never receive an email with password reset link. I have added Dropbox to whitelist and emails are not ending up in spam folder... I don't know what is going on. For now, Dropbox is working fine on two devices (password saved but I don't remember it so if I need to reinstall OS it will be lost on those working devices as well). Any idea?

Thanks for letting us know about this, nts-studio.

Can we send you an email, so we can take a closer look?

Please do so! Thank you!

Not a problem, nts-studio, you've got mail!

Users in my domain are not receiving password reset links. We are able to receive other items from Dropbox, however reset link for passwords not being received.