Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.
- If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
111 Replies
Replies have been turned off for this discussion
Hannah!
I haven´t received the email at [removed per the Dropbox Community Guidelines]
please!
in the up-right corner says mi profile is mcarrasco
I really need the files in my account for work
Dear Hannah
I can´t log in with [removed] because I don´t remember the password. Thats why I can´t also log to start a discussion in the dropbox comunity. I sent you an email from [removed] to support@dropbox.zendesk.com
[personal info removed per the Dropbox Community Guidelines]
hey im not recieving any email from dropbox at all can you please help... I cannot login to my account. Please Help!
- Yes please do. I cant seem to recieve any email from dropbox.
- Thanks i urgently need it
Hi
I was helping my neighbour in this and it never work for here either - not possible to do any resetting. After a lot of discussion with support they finally sent her a mail if it was ok to delete the account, which was empty, and she confirmed that deleting was ok. After this a new account was set up and have worked fine since. We tried all the tricks suggested by support without success...
