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frnkc-6's avatar
frnkc-6
Helpful | Level 6
2 years ago

Persistent Dropbox pop-up notifications about files being online-only on Win11

My Win11 Dropbox continues to hammer me with Popups that say:  "Sync Status  These files are online-only. To Open them, first move them into your Drop box folder." I traced some of these files ...
desktop
Error Messages
Notifications
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hmm, can you go to your Dropbox preferences, frnkc-6, in the "Sync" tab and send me a screenshot of the folder path of the Dropbox folder?

frnkc-6's avatar
frnkc-6
Helpful | Level 6
2 years ago

Hi Hanna

I have no idea what you mean or how to locate:

"Dropbox preferences, @frnkc-6, in the "Sync" tab"

 

However, this JPG shows some of the repetitive temp files that I 

strongly suspect are identical with Popup Events: 

 

 

I do use the excellent 'backup program' SYNCBACK PRO to clone/update the native DROPBOX folder to my ONEDRIVE DROPBOX clone.  Using the 'mirror' function, ir adds/deletes files on a 'most current file' criteria to mirror the source to the destination folders.  Could that be part of the issue with my popups? 

Thanks

  • frnkc-6's avatar
    frnkc-6
    Helpful | Level 6
    2 years ago

    Thanks, Hannah ....

    I do think the problem is 'synch' of the directory "dropbox.cache" from Dropbox to my OneDrive. 

    I there fore used the file-name utility "SwiftSearch' (great tool) to locate all places where "dropbox.cache" existed on my PC.  I deleted all of them, and then I re-set my SynBack Pro "mirror" backup utility to ignore the "dropbox.cache" in my main Dropbox folder.  I CCLEANED leftover debris on the PC, rebooted, and so far .... no popups ... so far.  

     

    The answer?? Do NOT Synch "dropbox.cache" from Dropbox to any cloud account. 

    Maybe I stomped on this bug.  

    I'll let you know if they come back. 

    Thanks! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the heads up frnkc-6!

     

    Definitely keep an eye on it, and update us if you notice the pop-up returning!

  • VesaJuvonen's avatar
    VesaJuvonen
    New member | Level 2
    2 years ago

    I have exactly the same popups and Onedrive syncing messages (syncing 89 files), all the time! 
    It is time for you to resolve this.

    This problem does not exist on any other computers but one

  • UptownPulp's avatar
    UptownPulp
    Explorer | Level 4
    2 years ago

    VesaJuvonen

    Upon checking in for updates, I've noticed they locked the main thread with no final update, resolution, or response. So, it appears they don't care to fix it. We narrowed down the issue and it seems to me like it should be an easy fix, yet their stance is that Dropbox is not meant to be backed up by another cloud service. Sorry...

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