Forum Discussion

frnkc-6's avatar
frnkc-6
Helpful | Level 6
2 years ago

Persistent Dropbox pop-up notifications about files being online-only on Win11

My Win11 Dropbox continues to hammer me with Popups that say:  "Sync Status  These files are online-only. To Open them, first move them into your Drop box folder." I traced some of these files ...
desktop
Error Messages
Notifications
sync
VesaJuvonen's avatar
VesaJuvonen
New member | Level 2
2 years ago

I have exactly the same popups and Onedrive syncing messages (syncing 89 files), all the time! 
It is time for you to resolve this.

This problem does not exist on any other computers but one

UptownPulp's avatar
UptownPulp
Explorer | Level 4
2 years ago

VesaJuvonen

Upon checking in for updates, I've noticed they locked the main thread with no final update, resolution, or response. So, it appears they don't care to fix it. We narrowed down the issue and it seems to me like it should be an easy fix, yet their stance is that Dropbox is not meant to be backed up by another cloud service. Sorry...

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!