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LLA2025's avatar
LLA2025
New member | Level 1
12 months ago

"Please log in to verify your email" when trying to access a folder.

I have been added to a DropBox and received an email from DropBox to allow me to access the folder.  Now, I enter my username then password. The page loads then resets and say "Please Log In to Ver...
account access
Dropbox Basic
Error Messages
LLA2025's avatar
LLA2025
New member | Level 1
12 months ago

No I am logging into my own DropBox account. Only see this message when clicking the invitation. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    I see LLA2025.

    Have you tried signing into the account online first, and then checking your sharing tab to see if you can find the folder there and join it?

    Also if you access the account's settings, do you have the option to verify the email address there? 

    • LLA2025's avatar
      LLA2025
      New member | Level 1
      12 months ago

      I have tried all of the above. 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        12 months ago

        Thanks for clarifying that for us LLA2025 

        If this persists after clearing your browser's cache and/or another browser, could you send us a screenshot of the exact error/message you're getting? 

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