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Forum Discussion

LLA2025's avatar
LLA2025
New member | Level 1
12 months ago

"Please log in to verify your email" when trying to access a folder.

I have been added to a DropBox and received an email from DropBox to allow me to access the folder.  Now, I enter my username then password. The page loads then resets and say "Please Log In to Ver...
account access
Dropbox Basic
Error Messages
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for clarifying that for us LLA2025 

If this persists after clearing your browser's cache and/or another browser, could you send us a screenshot of the exact error/message you're getting? 

LLA2025's avatar
LLA2025
New member | Level 1
12 months ago

This has been going on for close to 24 hours now. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    I see, thanks for the screenshot LLA2025 

     

    Would it be OK if we sent you an email to have a further look internally at this point?

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