Forum Discussion

Pekkztr's avatar
Pekkztr
New member | Level 1
2 years ago

Recent activity empty on the desktop app on macOS

Is it just for me that ever since the latest update, nothing ever shows up in recent activity?

18 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that additional information TimRobinson - much appreciated.

    Does this persists after rebooting your computer?

    If it does, can you quit the app and relaunch it after signing out and back into your account through the app's preferences

    If you still get the same results, please send us a screenshot so that we can have a visual too. 

  • TimRobinson's avatar
    TimRobinson
    New member | Level 1
    2 years ago

    I'm on Ventura 13.6.9
    Not 100% sure about the Dropbox app version (how do I find that?) but it says 212.4.5767 in the preferences/general tab

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info. Could you confirm the version of Mac OS and of the Dropbox desktop application that you're running on your device?

  • TimRobinson's avatar
    TimRobinson
    New member | Level 1
    2 years ago

    I only use it on a Mac. However, I just checked it on my iPhone app and the recent activity appears there, just not on the desktop app.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi TimRobinson, are you using a separate Windows and a Mac device like the original user, or some other setup for your Dropbox account?

  • Pekkztr's avatar
    Pekkztr
    New member | Level 1
    2 years ago

    OK, after some research, here is what I've found.

    On my work PC (first image) it works as it should and always have done.

    On my Mac at home, it is empty (second image). Shared tab is also empty. Everything else seems to work as expected.

    Same account, same versions.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Pekkztr, thanks for reaching out to us.

    Can you send us a screenshot of what you see in the activity tab?

    Do other tabs show the correct info?

    And what is the Dropbox sync status and version?

    You can see that by hovering over your Dropbox icon.

    Thanks in advance.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!