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Forum Discussion

Sasq's avatar
Sasq
Helpful | Level 5
5 years ago
Solved

Someone got the password to my Dropbox account and changed my credentials.

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?   Thanks   edit: I see someone else had the same pr...
account access
Account Settings
security
Tyrone2015's avatar
Tyrone2015
Explorer | Level 3
5 years ago
I Have the same problem as you. Plaese help
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Tyrone2015, thanks for the nudge and I'm sorry to hear about this.

Can I reach out to you via email, to see what we can do?
  • Tyrone2015's avatar
    Tyrone2015
    Explorer | Level 3
    5 years ago
    Yes please I'll apreciate
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Of course Tyrone2015, I've reached out to you, so make sure to check your email!
      • hillaj's avatar
        hillaj
        New member | Level 2
        5 years ago

        Hi Hannah,

         

        I have the same problem. Seeing you replying to people in this thread has given me some hope... I filled out a form on the website but haven't received anything.

         

        Would really appreciate it if you can help me out!

         

        Alex

    • HCAhydrographics's avatar
      HCAhydrographics
      Explorer | Level 3
      4 years ago
      I have an account that has been taken away by a hacket and he change the email on the server so we have no way of getting this account under our control any longer.
      Can someone provide some assistance please the email associated with the account is [Removed as per Community Guidelines]
       
      Any help will be appreciated getting the files back please 
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hi HCAhydrographics, I'm sorry to hear about this matter.

        Since the email belongs to a custom domain, do you mean that they have control of the actual email or domain itself, or that they logged into your Dropbox account and changed that email?

        Any more details will help me to assist further.
  • By1170's avatar
    By1170
    New member | Level 2
    5 years ago
    Hello. Can support please help me too? My email was taken over and I don’t have access to my old phone number.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Hey By1170, sorry to hear that this happened.

      Do you still have access to your email account, which is associated with your Dropbox, or have you lost access to that as well?

      If you don't have access to your email, I'm afraid we can't really help you yet, you'll need to first regain access to that and then get back to us. 
      • Zoe5's avatar
        Zoe5
        New member | Level 2
        5 years ago

        Hi,

         

        I have the same issues and have been without access for days, Please can someone help me as soon as possible

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