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Forum Discussion

Sasq's avatar
Sasq
Helpful | Level 5
5 years ago
Solved

Someone got the password to my Dropbox account and changed my credentials.

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?   Thanks   edit: I see someone else had the same pr...
account access
Account Settings
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Tyrone2015, thanks for the nudge and I'm sorry to hear about this.

Can I reach out to you via email, to see what we can do?
Tyrone2015's avatar
Tyrone2015
Explorer | Level 3
5 years ago
Yes please I'll apreciate
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Of course Tyrone2015, I've reached out to you, so make sure to check your email!
    • hillaj's avatar
      hillaj
      New member | Level 2
      5 years ago

      Hi Hannah,

       

      I have the same problem. Seeing you replying to people in this thread has given me some hope... I filled out a form on the website but haven't received anything.

       

      Would really appreciate it if you can help me out!

       

      Alex

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Hey hillaj, thanks for the comment here and sorry to hear about this. 

        Can you please send me the ticket number you received after you submitted the help request form?

        Thanks!
  • HCAhydrographics's avatar
    HCAhydrographics
    Explorer | Level 3
    4 years ago
    I have an account that has been taken away by a hacket and he change the email on the server so we have no way of getting this account under our control any longer.
    Can someone provide some assistance please the email associated with the account is [Removed as per Community Guidelines]
     
    Any help will be appreciated getting the files back please 
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hi HCAhydrographics, I'm sorry to hear about this matter.

      Since the email belongs to a custom domain, do you mean that they have control of the actual email or domain itself, or that they logged into your Dropbox account and changed that email?

      Any more details will help me to assist further.
      • HCAhydrographics's avatar
        HCAhydrographics
        Explorer | Level 3
        4 years ago
        Jay
        Not sure how I lost the axxount however there are many attempts to my email server to accesss which i have still controll and my domain. However i have seen the hackers details on some of my avtive dropbox accounts which i removed in time but i lost completely the i am refering above and not sure how dropbox support can help as i have not clear communication yet. I have the haxkers email he used to locate the account if need it but the dropbox support is not there yet to achieve control we need.

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