Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Sasq's avatar
Sasq
Helpful | Level 5
5 years ago
Solved

Someone got the password to my Dropbox account and changed my credentials.

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?   Thanks   edit: I see someone else had the same pr...
account access
Account Settings
security
Tyrone2015's avatar
Tyrone2015
Explorer | Level 3
5 years ago
Yes please I'll apreciate
HCAhydrographics's avatar
HCAhydrographics
Explorer | Level 3
4 years ago
I have an account that has been taken away by a hacket and he change the email on the server so we have no way of getting this account under our control any longer.
Can someone provide some assistance please the email associated with the account is [Removed as per Community Guidelines]
 
Any help will be appreciated getting the files back please 
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi HCAhydrographics, I'm sorry to hear about this matter.

    Since the email belongs to a custom domain, do you mean that they have control of the actual email or domain itself, or that they logged into your Dropbox account and changed that email?

    Any more details will help me to assist further.
    • HCAhydrographics's avatar
      HCAhydrographics
      Explorer | Level 3
      4 years ago
      Jay
      Not sure how I lost the axxount however there are many attempts to my email server to accesss which i have still controll and my domain. However i have seen the hackers details on some of my avtive dropbox accounts which i removed in time but i lost completely the i am refering above and not sure how dropbox support can help as i have not clear communication yet. I have the haxkers email he used to locate the account if need it but the dropbox support is not there yet to achieve control we need.
    • HCAhydrographics's avatar
      HCAhydrographics
      Explorer | Level 3
      4 years ago
      Jay
      Not sure how I lost the account however there are many attempts to my email server to accesss which i have still control and my domain. However i have seen the hackers details on some of my active dropbox accounts which i removed in time but i lost completely the one of my droppox account i am refering above and not sure how dropbox support can help as i have not clear communication yet. I have the haxkers email he used to locate the account if need it but the dropbox support is not there yet to achieve control we need.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. 

        You can do this by opening an incognito/private browsing window, while not signed into your current account, and accessing this link.

        From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!