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Someone got the password to my Dropbox account and changed my credentials.
I think someone got the password to my Dropbox account and changed the associated password and e-mail account. Is there anything I can do?
Thanks
edit: I see someone else had the same pr...
Reset the password via www.dropbox.com/forgot ?
I have an account that has been taken away by a hacket and he change the email on the server so we have no way of getting this account under our control any longer.
Can someone provide some assistance please the email associated with the account is [Removed as per Community Guidelines]
Any help will be appreciated getting the files back please
Can someone provide some assistance please the email associated with the account is [Removed as per Community Guidelines]
Any help will be appreciated getting the files back please
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi HCAhydrographics, I'm sorry to hear about this matter.
Since the email belongs to a custom domain, do you mean that they have control of the actual email or domain itself, or that they logged into your Dropbox account and changed that email?
Any more details will help me to assist further.
Since the email belongs to a custom domain, do you mean that they have control of the actual email or domain itself, or that they logged into your Dropbox account and changed that email?
Any more details will help me to assist further.
- Jay
Not sure how I lost the axxount however there are many attempts to my email server to accesss which i have still controll and my domain. However i have seen the hackers details on some of my avtive dropbox accounts which i removed in time but i lost completely the i am refering above and not sure how dropbox support can help as i have not clear communication yet. I have the haxkers email he used to locate the account if need it but the dropbox support is not there yet to achieve control we need. - Jay
Not sure how I lost the account however there are many attempts to my email server to accesss which i have still control and my domain. However i have seen the hackers details on some of my active dropbox accounts which i removed in time but i lost completely the one of my droppox account i am refering above and not sure how dropbox support can help as i have not clear communication yet. I have the haxkers email he used to locate the account if need it but the dropbox support is not there yet to achieve control we need. - JayThanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your current account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system! - Thaks for the follow up i have responed as requestes to Lex ticket #15573176. Looking forward to some urgent assistance please
- JayThanks for the ticket ID, I can see that an agent has emailed you in response. Please could you reply to their latest email in order for them to assist further.
Jay
I am little concern now as I have received no further emails from anyone since I was asked to reply with the proper email to the ticket .
May I ask to let me know what I can do to find this response PLEASE- JayDid you create a new ticket, or did you directly reply to the email from my colleague?
Jay
I simply reply from the mailbox email requested and the ticket was all ready showing ..
as per the request I was told to just reply from the appropriate email nothing more ..
Whats is going on ?
- HannahHey HCAhydrographics, sorry for jumping in here.
If our colleague from the support team has asked you to reply back to their email from the appropriate address, please go ahead and do that.
This will help our team access info on that account and assist you further. Thank you for you reply
I have just that and I was checking that was was was requested from me. I hope we get some resolution as some of our onlove services have been attacked since the 7th of January
Lets hope the next email comes soon with good news thank you all
I am now a little lost as I am getting this email and I am not sure how to access the ticket I have to respond asap.
Can anyone tell me what I need to do ?
On 13 Jan. 2022, at 1:03 am, Dropbox Support <support@dropbox.zendesk.com> wrote:
##- Please type your reply above this line -##
Ticket #15573176: DB: account Hacked URGENT
Hi,
This is an automated response to your Dropbox support request.
There’s an update on your support ticket from Lex, the agent working with you on your support request.
You can view it by logging in to your customer portal at https://dropbox.com/support.If we don’t hear from you in the next few days, your support request will be closed. You can reopen it at any time.
Thanks,
Dropbox SupportAs per my last note
I cant view anything on my active customer portal as this one has not been hacked.
I only have the emailstill connected to me from the account lost as I can not login with that email which is stollen.
How am i suppose to log on line a view any tickets or corespondence ?
Totallylost here
- HannahThanks for the update here.
From what I can understand, you either didn't reply to Lex, or you created a new ticket, perhaps.
No need to login to anything to access the email Lex has sent you.
If you go to your email account and open the ticket from there, do you see Lex's response? Are you able to reply back to him? Hannah
The email I received from Lex is the same reference from the email just received telling me the ticket is now resolved and I dont know how is that ? I have also send another email to Lex to provide some feedback since there is not link to see the details of the ticket ,, see below .. completetly lost with this kid of communcation from Lex on ticket 15573176
##- Please type your reply above this line -##
Ticket #15573176: DB: account Hacked URGENT
Your issue has been marked as solved.
We would love to hear how easy it was for you to receive the help that you needed, via the survey below. If you need additional assistance, please let us know.
How easy was it to get the help you needed?
Not easy at all
Very easy
Your feedback is valuable and will only take a few seconds. Click or tap the rating which best represents your experience.
- HannahThe ticket was marked as resolved, because there was no answer to Lex's response from you.
But you can still reply back to it, even now. Just open the email thread from your email account and reply from there.
Once you do, my colleague will assist you further! - I really dont undertand i have done that using my email outlook program and have send many emails to Lex from that.. why isnt he getting my emails then? Inhave no other ways to send an email .. please help!
Hannah
I have just send him another email reply to his only orginal responce I have is his email [removed by moderator]@dropbox.zendesk.com
- Hannan
May I ask ypu to.check the email I responded regarding the ticket please i am tottaly lost with this and Lex has not responded. Any directions will be appreciated For days now I am trying to talk to the support as I have returned an email as request but I heard nothing back and they close the ticket which I have no ability to review.
The ticket is #15573176 and I was responding via email to Lex (support@dropbox.zendesk.com) but cant resolve the issue as I never got a responce regarding the Hacked account and lost of admin contol to one of my account.
May I have some undertanding and support on why our communication is lost for assistance Please
I need some urgent attention as this matter is not exposed since the 7th of Jan
- JayHi HCAhydrographics, I can see that you responded under that ticket ID today in our system.
Our support agent will be able to investigate this matter from there on via email. Jay thanks for that but why was the ticket closed
I have responded many times as requested and nothing after that ..
I hope someone is getting the request as I am waiting with no feedback for days as you can see form my responces above.
There is a lot or private data on my dropbox account which have been hacked.
looking forward to some responces for Lex or anyone else looking at this activly
Jay
Since I am blind regarding the progress
I have again responded to LEX from the email received on the 17th however I am still not sure if my email has been received and someone is taking care of this matter.
May I ask you to tell me if you can confirm this PLEASE !
Hi, they respond in tickets about 2 to 5 days. (remember its the free version you are using)
The support of Dropbox helped me good, but take a lot of time!
- Its been longer than 5 days and they keep closing the case without communicating. This is driving me up the wall
- MeganHey HCAhydrographics, how are you today?
Are you sure you're checking the correct email address and that you don't have a different one?
Another thing you may want to remember is to reply back to Lex at the email address they have sent you.
Thanks a lot!
