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Someone got the password to my Dropbox account and changed my credentials.
I think someone got the password to my Dropbox account and changed the associated password and e-mail account. Is there anything I can do?
Thanks
edit: I see someone else had the same problem, I'll contact support. Thanks
Reset the password via www.dropbox.com/forgot ?
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- Thaks for the follow up i have responed as requestes to Lex ticket #15573176. Looking forward to some urgent assistance please
- Jay
Dropbox Community Moderator
Thanks for the ticket ID, I can see that an agent has emailed you in response. Please could you reply to their latest email in order for them to assist further. Jay
I am little concern now as I have received no further emails from anyone since I was asked to reply with the proper email to the ticket .
May I ask to let me know what I can do to find this response PLEASE- JayDid you create a new ticket, or did you directly reply to the email from my colleague?
Jay
I simply reply from the mailbox email requested and the ticket was all ready showing ..
as per the request I was told to just reply from the appropriate email nothing more ..
Whats is going on ?
- HannahHey HCAhydrographics, sorry for jumping in here.
If our colleague from the support team has asked you to reply back to their email from the appropriate address, please go ahead and do that.
This will help our team access info on that account and assist you further. Thank you for you reply
I have just that and I was checking that was was was requested from me. I hope we get some resolution as some of our onlove services have been attacked since the 7th of January
Lets hope the next email comes soon with good news thank you all
I am now a little lost as I am getting this email and I am not sure how to access the ticket I have to respond asap.
Can anyone tell me what I need to do ?
On 13 Jan. 2022, at 1:03 am, Dropbox Support <support@dropbox.zendesk.com> wrote:
##- Please type your reply above this line -##
Ticket #15573176: DB: account Hacked URGENT
Hi,
This is an automated response to your Dropbox support request.
There’s an update on your support ticket from Lex, the agent working with you on your support request.
You can view it by logging in to your customer portal at https://dropbox.com/support.If we don’t hear from you in the next few days, your support request will be closed. You can reopen it at any time.
Thanks,
Dropbox SupportAs per my last note
I cant view anything on my active customer portal as this one has not been hacked.
I only have the emailstill connected to me from the account lost as I can not login with that email which is stollen.
How am i suppose to log on line a view any tickets or corespondence ?
Totallylost here
- HannahThanks for the update here.
From what I can understand, you either didn't reply to Lex, or you created a new ticket, perhaps.
No need to login to anything to access the email Lex has sent you.
If you go to your email account and open the ticket from there, do you see Lex's response? Are you able to reply back to him?
