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Why was my account disabled?
Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020.
Dropbox hasn't emailed notification?
This account is used for business.
Please help me!
[Moderator Edit: Removed personal information as per the Community's Guidelines]
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
115 Replies
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- Hi I am having the same issue with a disabled account that I actively use. I have used the link you included to ask for support twice, last week and again today but have not heard back. I requested help through Twitter and have not heard back. Please can Dropbox support contact me ASAP thx
my account was deactivated. i have a law firm and i need access to file pleadings other wise i will be in trouble with the court. ive had this issue expedited three times and each time nothing happens. i dont know what to do. its absolutely necessary i filed these pleadings. all i hear is expedited and too bad too sad. i offered to pay to ransom my files back. one rep said i can pay for business advanced for like $720.00 get phone access and they will resolve it. another rep said that wont work. what do you do when there is an emergency?
- Mark
Super User II
Deactivated means that your account has been closed for breaching terms and conditions - that also means, I'm afraid, it wont be reopened.
In terms of your files I'm afraid you will need to access the backups you have of them as its 99% certain they wont be recoverable via Dropbox.
how did you made it ?
im not abble to login to have acces to the privileges of 1 day response through email that comes with my paid subscription
anyways ... i cant find where to write an email to the drop box support team
im completely desperate ... all my company and clients are through this huge drop box i have
- My boss’s Dropbox business account has been disabled for a week. We have sent multiple request within the last 7 days and have yet to receive a response back.
Ticket #12480980
Ticket #12529562
Ticket #12533586
A response to her request would be much appreciated as we cannot access client folders and are in limbo until this is resolved. Hey, so i was using my account normally one day and the next day it says i forgot my password so i try to reset it and then it says my account is "disabled" and i cant do anything, i lost all my information. I submitted a ticket but they havent responed (and im dropbox plus lol). I lost all my information, they didnt even give me time or any warning so i can save my information. I need help ASAP, i need that information.
Please contact Dropbox support team or send a feedback or bug by the app. The team will help you recover the data. If you are on a plus policy, there is a 30 days of recovering deleted data, even in the recycle bin. So, contact the Dropbox and don't worry.
I already submitted a ticket few days ago and i contacted them on twitter.... no response yet, i know maybe im supposed to wait more days but i need the information in my dropbox, im so confused as in why they dont give you a warning.
- چگpleaae be patient, they will answer soon
