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Forum Discussion
mas12509
8 months agoHelpful | Level 6
Almost impossible to login due to "games" captcha
Hi everyone! I have a problem I hope you can help me resolve.
I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app or login out of a private browser session. I have two-factors autentication active.
Dropbox makes me lose a lot of time in stupid games before login to prove I'm human. I'm not talking about reCAPTCHA here, but real games where you move people to the right chair and other crap like that.
How can I avoid this? It's ridicolous, if I wanted to play I will have open an account to a game site, not to personal cloudspace.
32 Replies
Replies have been turned off for this discussion
- mas125098 months agoHelpful | Level 6
On this comment, I'm closing my account.
I've moved my files elsewhere - as soon as this discussion is closed (I'm the one that opened it, I don't want to impact other users) I deleting my account completely.
It has been a week, but instead of resolving the problem, the situation is getting worse. "Understanding" and "passing along" are not enough, I'm not waiting weeks for someone to realize they have to go to the logs of the days where everything was working right, and do a simple copy and paste.
I'm hoping other users will get to the same conclusion - if Dropbox doesn't care for users to be able to access their account, then the accounts shouldn't be there.
- dch0jmh8 months agoNew member | Level 2
I'm on the same page, mas12509
But please don't do anything that would delete this thread, as lots of people have been redirected from other threads to post here and it seems to be the best/only chance of making our feelings felt.
I've been loyal to Dropbox for many years now, but this insanity is close to breaking the camel's back.
- mas125098 months agoHelpful | Level 6
Absolutely dch0jmh, the account will stay open to support the thread.
No way I'll keep using Dropbox after this through, this level of total indifference regard users is something I don't tolerate.
- anna3348 months agoExplorer | Level 3
dropbox captcha is little tricky. I took me half hour to solve.
- StevePoney8 months agoNew member | Level 2
This is absolutely ridiculous. It also makes me want to look for alternatives to Dropbox.
- jankowalski8 months agoExplorer | Level 3
It's not quite great situation with captcha
- John Bingley8 months agoHelpful | Level 5
I thought I would try the game once more. I got all six tests correct with the person in the correct seat, yet I was told that I had failed.
how long can it take for a Dropbox to either get this right or abandon these stupid tests. I am now looking to move to a different site.
After so many complaints why had Dropbox done NOTHING to resolve the issue?
- Igd8 months agoNew member | Level 2
... same problem ... not resolved ...
- sheila a.18 months agoHelpful | Level 5
I finally got back into Dropbox without having to do these puzzles.
It took me ages to find their email support at dropbox dot zendesk dot com - sheila a.18 months agoHelpful | Level 5
It now appears that other sites are doing similar puzzle like login checks for humanity.
eg Facebook now have a 3 dice match. Again the issue is actually recognising the matches as the shapes on the dice faces are not clear and on the matches they change orientation and change in intensity of black/grey/white. Never mind the number of times you have to do this.
Also the audio options for identifying tunes with birdsong or drums are just as difficult to those of us musically challenged.
I've lost count of how many clicks it now takes to login in .
How anyone with any cognitive impairment can do this is beyond me!
There is Security and then there is Exclusion of legitimate user.
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