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Almost impossible to login due to "games" captcha
Hi everyone! I have a problem I hope you can help me resolve.
I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app or login out of a private browser session. I have two-factors autentication active.
Dropbox makes me lose a lot of time in stupid games before login to prove I'm human. I'm not talking about reCAPTCHA here, but real games where you move people to the right chair and other crap like that.
How can I avoid this? It's ridicolous, if I wanted to play I will have open an account to a game site, not to personal cloudspace.
32 Replies
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Have been directed here after posting on this as a new comment
- same problem not resolved
Because of this I cannot even get a Reset password option!!!!
Audio is even worse! Perhaps I am musically impaired! But I find it impossible to get completed. I have reached zero tolerance level with capchas
I agree workaround is not the answer. Remval of these capchas is the only route forward for me as a user of Drobox
I am having the exact same problem. i have tried the puzzles and the arrows will not move the person to the correct chair and when tried the audio option i was always failed at the last question.
What on earth is going on?
- Nancy
Dropbox Community Moderator
Hi everyone! I wanted to let you know that our team is aware of this issue and they’re actively working on a fix.
Thank you all for reporting this and for your patience so far.
Well, it was 4 days ago that you said the team is "working on a fix". I've hit the same problem today, with both the "seats in chairs" one and the audio. I've wasted upwards of an hour on it.
Each one goes through 10 challenges, which each takes many clicks or much waiting. Even if it says I've passed, it just goes back to the beginning.
I have literally never seen captchas this lengthy before. And they don't even work.
This utter nonsense popped up.
- This a user-hostile captcha mechanism.
- There is no option for audio-verification, so it's impossible for blind people to answer
- It DOES NOT WORK -I've had to do it twice and it failed both times
- This was on the checkout page and IT BLOCKED ME FROM BUYING A DROPBOX SUBSCRIPTION!
You're playing yourself here. This is not security, this is something else. It's absolutely ridiculous.
Tech notes: Firefox, adblock turned OFF, 2FA fully setup
- Hannah
Hey dch0jmh and raaaadrop, thanks for chiming in here.
I completely understand where you're coming from and your feedback has been passed along.
We'll make sure to keep you updated with any news.
