Hi everyone! I have a problem I hope you can help me resolve. I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app or login out of a private browser session. I have two-factors autentication active. Dropbox makes me lose a lot of time in stupid games before login to prove I'm human. I'm not talking about reCAPTCHA here, but real games where you move people to the right chair and other crap like that. How can I avoid this? It's ridicolous, if I wanted to play I will have open an account to a game site, not to personal cloudspace.

Hi! I'm sorry if I'm being abrasive on this, but generally workaround are a way to "you do the workaround, we will resolve the problem sooner or later", and that "later" never comes.I've tried the audio option - it asks to choise which song has a change of instrument in there. 10 sets of 3 songs, and not being a musician I have to imput a random number and hope for the best, because I have no ideaInstead of playing games or jingles, why don't you simply remove this crap altogether, and put two-factor authentication as a must? It will keep accounts secure from bots at the same way, and we will be free to access our accounts quickly as we are supposed to.

Same issue here. Completed 10 of these annoying captchas, it said I was human, then it said there was a problem and restarted. Team members having same issue. This was on a different account than the one I am signed into now, since the other account won't let me sign in! I have MFA enabled on my account, there is no reason I should be completing 10 captchas to sign in. Especially ones that don't work.And no, signing in successfully in a different browser is not a "solution," as it's been marked in other threads. We pay for Dropbox, not "Dropbox via Chrome." I don't expect it to work perfectly in every single browser the world has to offer, but Firefox? Edge? These are some of the most widely-used browsers out there. A colleague experiencing the same issue tried logging in via Chrome, it had him complete ONE of these captchas and instantly let him in. Clear favourite...

I have the same problem here! No matter if visual or audio captcha it simply does not work!!! I haven't been able to log into my account for days and I'm still paying for it!!!Simply agree with mas12509! "Instead of playing games or jingles, why don't you simply remove this crap altogether, and put two-factor authentication as a must."

I thought I would try the game once more. I got all six tests correct with the person in the correct seat, yet I was told that I had failed.how long can it take for a Dropbox to either get this right or abandon these stupid tests. I am now looking to move to a different site.After so many complaints why had Dropbox done NOTHING to resolve the issue?

Hi! The computers in my company are not on a network, we use single computers like we are at home, we are a very small reality.The audio challenge is very impractical to try at work - I"ll let you know if and when I can, but sounds to me a bit like closing a gap in your car wheel with chewing gum. The problem is not "I can get the challenge to work ", is that the challenges shouldn't be there in first place. No offense, but I'm not looking for a workaround.In the meanwhile, I tried a private session access from Firefox on my Android phone, and it worked fine without asking me anything but password and sms code. The computers at work are Windows 11, and I have successfully logged on them in private sessions before.

Almost impossible to login due to "games" captcha

32 Replies

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Hannah
Dropbox Community Moderator
4 months ago
Hey tinem, thanks for the nudge here.

I wanted to let you know that your feedback is passed along to our team, like the feedback every user has given on this thread.

Regarding support, I wanted to clarify that your options depend on your plan.

You can see the available support options for your own plan on this page and you can see which support options are available to which plan here.
tinem
Helpful | Level 6
4 months ago
Agree.

I have used hours to get into Dropbox and impossible to solve this puzzle. Remove it or else you will lose a lot of customers.

It's also impossible to figure out emailaddress to support?

Yesterday i tried to find this community but again this stupid puzzles so gave up.

Today i succeded getting in here but it can't be right that we can't get help from the people behind Dropbox and have to find the help in this forum? :-(
sheila a.1
Helpful | Level 5
8 months ago
It now appears that other sites are doing similar puzzle like login checks for humanity.
eg Facebook now have a 3 dice match. Again the issue is actually recognising the matches as the shapes on the dice faces are not clear and on the matches they change orientation and change in intensity of black/grey/white. Never mind the number of times you have to do this.
Also the audio options for identifying tunes with birdsong or drums are just as difficult to those of us musically challenged.
I've lost count of how many clicks it now takes to login in .
How anyone with any cognitive impairment can do this is beyond me!
There is Security and then there is Exclusion of legitimate user.
sheila a.1
Helpful | Level 5
8 months ago
I finally got back into Dropbox without having to do these puzzles.
It took me ages to find their email support at dropbox dot zendesk dot com
Igd
New member | Level 2
8 months ago
... same problem ... not resolved ...
John Bingley
Helpful | Level 5
8 months ago
I thought I would try the game once more. I got all six tests correct with the person in the correct seat, yet I was told that I had failed.
how long can it take for a Dropbox to either get this right or abandon these stupid tests. I am now looking to move to a different site.
After so many complaints why had Dropbox done NOTHING to resolve the issue?
jankowalski
Explorer | Level 3
8 months ago
It's not quite great situation with captcha
StevePoney
New member | Level 2
8 months ago
This is absolutely ridiculous. It also makes me want to look for alternatives to Dropbox.
anna334
Explorer | Level 3
8 months ago
dropbox captcha is little tricky. I took me half hour to solve.
mas12509
Helpful | Level 6
8 months ago
Absolutely dch0jmh, the account will stay open to support the thread.
No way I'll keep using Dropbox after this through, this level of total indifference regard users is something I don't tolerate.