Forum Discussion

stefansant's avatar
stefansant
Explorer | Level 3
2 years ago

Cannot log into Dropbox account

I tried to log into my account , but cannot log in, there is an error message as below :    Two-step verification text message couldn't be sent. a href="/help/364">Help</a>   I dont have back...
account access
Error Messages
security
stefansant's avatar
stefansant
Explorer | Level 3
2 years ago

Ticket #21073669

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi stefansant, I’m sorry to hear you’re still having this issue. 

 

I was able to locate your ticket number in the system, and I can see it’s been closed in the meantime. If you’re still unable to receive the 2FA code to your mobile device, I’d recommend logging a new ticket, so that our team is aware of this. 

 

If you check your current ticket, do you see an option to open a new one perhaps as a follow-up?

  • stefansant's avatar
    stefansant
    Explorer | Level 3
    2 years ago

    i have created a new ticket but no reply

     

    Ticket #21115623

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi stefansant, since the latest ticket number was closed by the system, I just sent you a new one.

       

      Reply back to me there, and we will proceed. 

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