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CaptainPablo's avatar
CaptainPablo
New member | Level 2
3 years ago
Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.
account access
Error Messages
security
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everybody, 
     
    Appreciate your comments here. We’d like to share some key takeaways from this discussion.
     
    If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
    Screenshot 2024-01-03 at 12.20.46.png
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
     
    Thanks,
    Sam
     
johnnybrav0's avatar
johnnybrav0
Explorer | Level 4
3 years ago

I'm having the same issue with signing into the desktop app and getting the "Previous sign in interrupted" error.

I'm on Windows 10 v22H2. I just got a brand new laptop so the app has not been previously installed. Don't have this issue on my old laptop.

I've tried uninstallting and reinstalling the app. Cleared cache. Restarted the computer.

I've tried logging in using Chrome and Edge.

Early releases tab is turned off. 

eddierivera's avatar
eddierivera
New member | Level 2
3 years ago

I am getting the exact same error on Windows 10 Pro. Happens with chrome or Edge. Sign in on the web works just fine. I cannot get the app to complete the process. No early release enabled.

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