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CaptainPablo's avatar
CaptainPablo
New member | Level 2
3 years ago
Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error.

Any help appreciated.

It's a business account if that makes any difference.

account access
Error Messages
security
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everybody, 
     
    Appreciate your comments here. We’d like to share some key takeaways from this discussion.
     
    If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
    Screenshot 2024-01-03 at 12.20.46.png
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
     
    Thanks,
    Sam
     

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  • jkleinhoven's avatar
    jkleinhoven
    Helpful | Level 5
    3 years ago

    MacOS 13.6

     

    that offline installer is what I tried 10 times or so is giving me the error as stated in the Subject field

  • igaming's avatar
    igaming
    Helpful | Level 5
    3 years ago

    Hannah where are we with this, please? Did you see my screenshots?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey igaming, I did see your screenshots, did you check the troubleshooting steps I provided above?

     

    They seemed to help johnnybrav0.

     

    Make sure to try them as well, jkleinhoven!

  • igaming's avatar
    igaming
    Helpful | Level 5
    3 years ago

    Hi Hannah yes, I did try them and no, they didn't work.

     

    Great that johnnybrav0 is sorted but he's using a Windows machine and I'm using a Macbook.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again, igaming. Can we log a ticket for you then, and send it over to this email address? 

     

    Our support team can look into this on their end.

  • igaming's avatar
    igaming
    Helpful | Level 5
    3 years ago

    Hi Nancy I already have a ticket open - number 22778315. Frustrating that it's taking so long to get this sorted. 

    Not impressed with Dropbox CS, I'm afraid. Seems to move at a snail's pace. Why someone can't just call me to get this sorted I don't know. We pay a  fortune for Business Membership.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the ticket number, igaming.

     

    I went ahead and passed your comments along to the agent working on your case and raised the priority of the ticket, so they'll get back to you the soonest possible.

     

    Have a great week!

  • Syed Rafay's avatar
    Syed Rafay
    Explorer | Level 3
    3 years ago

    Dear Hannah.

     

    We in our organization , are also facing the same issue which is a Previous Sign in Error , on our machines which are running windows 11 OS

    Troubleshooting already done :

    -Unlinked old Devices

    - Turned off early access

    - tried offline Installer

     

    Please be informed that i have already raised a ticket Ticket #22771686 , but no solution till now .

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Syed Rafay, sorry to hear about this.

     

    From what I can see from your ticket, the agent working on your case is waiting for your response.

     

    Please make sure to check the email chain and get back to the agent, so they can assist you further.

     

    Have a great day!

  • Thomas MMG's avatar
    Thomas MMG
    New member | Level 2
    3 years ago

    Can't log in "Previous sign-in interrupted" error.

    Any help appreciated.

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