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CaptainPablo's avatar
CaptainPablo
New member | Level 2
3 years ago
Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error.

Any help appreciated.

It's a business account if that makes any difference.

account access
Error Messages
security
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everybody, 
     
    Appreciate your comments here. We’d like to share some key takeaways from this discussion.
     
    If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
    Screenshot 2024-01-03 at 12.20.46.png
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
     
    Thanks,
    Sam
     

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  • Maddux's avatar
    Maddux
    Helpful | Level 6
    3 years ago

    I am not able to sign to Dropbox.

     

    I have migrated to a new laptop (WIN 11) and once I have installed the app and logged in successfully, a warning message prompts to me saying that a previous sign in is interrupted. I also have read two related articles in this community forum but none of the suggested actions works for me.

     

    Thank you for the support.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there Maddux, sorry to hear you're having issues with this.

     

    Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account?

     

    Can you also clarify if you’ve tried our offline installer, as well?

     

    A screenshot of the exact error you're getting would also help!

     

    Let me know more!

  • Maddux's avatar
    Maddux
    Helpful | Level 6
    3 years ago

    Hi Megan, thanks for your response.

     

    I just verfied that one 1 device is connected to my account. Also, I tried the offline installer with no success.

     

     

     

     

  • Nadav1's avatar
    Nadav1
    Explorer | Level 3
    3 years ago

    Hello,

    I have a new Windows laptop. I have dowloaded Dropbox and I am trying to sign in to my buisenss account (I don't have any other account).

    It opens the browser, I enter my company details, and when it goes back to the software, it can't sign in with the following Error message:

    "Previous sign in interrupted. Please try again"

    I have tried multiple times, uninstall the program and re-install it.

    I have followed the threads here in the community and tried to clear the cache in the browser, as well as using different browsers.

    I have tried to download what is referred to as "offline installer" but it is the same.

    What to do?

  • Maddux's avatar
    Maddux
    Helpful | Level 6
    3 years ago

    Hi, I have solved the issue.

     

    What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.

    I just followed instructions and somehow it worked.

     

    Regards.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Nadav1, sorry to see you're having this issue.

     

    Can you check Maddux's workaround above, to see if it helps you as well?

  • Nadav1's avatar
    Nadav1
    Explorer | Level 3
    3 years ago

    Hi Hannah,

    No, it does not help.

    The 'Connect a computer' option on the app just linking to the download of the desktop software.

    I still cannot connect to Dropbox on my new laptop.

     

  • Nadav1's avatar
    Nadav1
    Explorer | Level 3
    3 years ago

    The IT guy of my company managed to solve it.

    He deleted some of the devices that were connected to my account, after which, it was able to log in to Dropbox on my new laptop.

  • mbarron's avatar
    mbarron
    Explorer | Level 3
    3 years ago

    I have resolved my issue.  I unlinked all accounts, cleared cache, and then re-downloaded the app and it worked.

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