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CaptainPablo's avatar
CaptainPablo
New member | Level 2
3 years ago
Solved

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error.

Any help appreciated.

It's a business account if that makes any difference.

account access
Error Messages
security
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everybody, 
     
    Appreciate your comments here. We’d like to share some key takeaways from this discussion.
     
    If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
    Screenshot 2024-01-03 at 12.20.46.png
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
     
    Thanks,
    Sam
     

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  • dkropf's avatar
    dkropf
    New member | Level 2
    3 years ago

    I was having this issue and finally found a solution. I logged into my dropbox account on my phone, clicked on "Manage Devices" in the Account menu and deleted unneeded devices. I had 5, so I guess that was the limit set up by my admin. This allowed me to login without issue on the desktop app on a new Macbook Pro fresh install.

  • Rohit Patel's avatar
    Rohit Patel
    Helpful | Level 5
    3 years ago

    Why can't you make it simple ? update the version, is it rocket science ? 

  • Rohit Patel's avatar
    Rohit Patel
    Helpful | Level 5
    3 years ago

    So, you're still trying and hoping for best? its 2023 not a 1500 BC. Grow up. 

  • Rohit Patel's avatar
    Rohit Patel
    Helpful | Level 5
    3 years ago

    It would be better if you describe, WHERE ACTUALLY IS YOU BABY NAMMED "early releases"? isn't it ? 

  • Rohit Patel's avatar
    Rohit Patel
    Helpful | Level 5
    3 years ago

    Can you just ask your IT to fix this bug ???? isn't it simple? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there, Rohit Patel, let's jump right into this! 

     

    Can you let us know this computer's exact OS version and which version of the Dropbox app you're using?

     

    I just want to clarify if you're using our stable version, or a beta one that could be causing this. 

     

    Have you by any chance checked how many devices are currently linked to your Dropbox account?

     

    Let me know more, and we'll take it from there! 

  • Rohit Patel's avatar
    Rohit Patel
    Helpful | Level 5
    3 years ago

    OS: 64-bit operating system, x64-based processor - Windows 11 Pro - 

    DB version: whatever available on your website

    Device connected : Already 1 under same username and trying to add other one.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Rohit Patel - sorry to jump in here, but could you let us know what plan you're on at the moment? 

     

    Also, have you tried another WiFi network since you first noticed this issue? 

  • Nate4's avatar
    Nate4
    Explorer | Level 3
    3 years ago

    Fixed for me (business account):

     

    Business account only allows for 1 machine to sign into dropbox and user was recieving this error on his new laptop. I (IT/dropbox admin for our company) signed him out of his old machine via the dropbox admin console. Once I did that he was immediately able to sign in again on his new laptop.

     

    Ask your dropbox/IT person to go into the admin console and sign you out of all your devices, then try again.

    If you have a personal account, go into your settings and sign yourself out of any old devices and try again.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Nate4, thanks for sharing what worked for you with the rest of the people in the Community! 

     

    If you need anything else, let us know! 🙂

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