Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

ulfthai's avatar
ulfthai
New member | Level 2
2 years ago

Dropbox account disappeared after signing in with Gmail

When I first created my Dropbox account long ago I used my hotmail  address.  When I now try to log in Dropbox says that my e-mail is xxxx@gmail. com and my files are gone. What to do?
Account Access
Account Settings
Security
PhanD's avatar
PhanD
Explorer | Level 3
8 months ago

Hi, just seeing this thread and I am having the same problem as ulfthai.  I created my Dropbox account many years ago with hotmail.   I can see the shared folder created with my siblings, but I cannot access any of the files (they are able to see the files) there or in my own personal folder.    

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi PhanD, so your Hotmail account has become a Gmail account, after you login, is that correct?

     

    If not, please clarify exactly what you're experiencing after you login.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!