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itek pl's avatar
itek pl
New member | Level 2
4 months ago
Solved

Endless CAPTCHA loop when logging into my Dropbox account on Windows 11

As I can see that issue is all over the same. I cannot login to my Dropbox account on new pc due to Endless CAPTCHA loop. I am getting message that I am recognized as human being but after that the...
account access
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  • Emmet's avatar
    Emmet
    4 months ago

    Hi there, 

    Thanks again for flagging this. We really appreciate everyone who took the time to report the CAPTCHA issue. Your updates were super helpful in helping us track it down.

    We know it’s frustrating to run into a problem that had already been resolved in the past, only to see it reappear, especially when it blocks access. The team was informed and jumped on it quickly, and we’re happy to share that the engineering team has fixed the root cause. Things should be working smoothly again now.

    If this happens again, please let us know and we will make sure it gets sorted as soon as possible.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey everyone, thanks for reporting this! 

I went ahead and reached out to you via email, in order for us to investigate further. Reply back to me, and we'll take it from there.

Thanks a lot. If you need something else, please let me know and I will be more than happy to help every step of the way. 

  • peteauto's avatar
    peteauto
    New member | Level 2
    4 months ago

    I could not access my Dropbox files at work this morning due to the captcha loop using wiring connection pictures. It would show that I had been approved as a human then bring up the captcha again. I had to come home to access my files where it logs in without any passwords or captchas. I was trying to use a shared computer I have access to at work when I had the problem with the captchas.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hey peteauto, welcome to our Community! 

      Is the issue resolved now, or do you notice the same behavior? 

      I'm asking because I'd like to see how to proceed here, and if you wish for me to reach out internally about this, or if it's no longer a problem. 

      Let me know more, and we'll take it from there!

      • peteauto's avatar
        peteauto
        New member | Level 2
        4 months ago

        I will check when I get to work tomorrow. I never could access my Dropbox this morning on the work computer but I have access on my home computer. 

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