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itek pl's avatar
itek pl
New member | Level 2
4 months ago
Solved

Endless CAPTCHA loop when logging into my Dropbox account on Windows 11

As I can see that issue is all over the same. I cannot login to my Dropbox account on new pc due to Endless CAPTCHA loop. I am getting message that I am recognized as human being but after that the...
account access
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  • Emmet's avatar
    Emmet
    4 months ago

    Hi there, 

    Thanks again for flagging this. We really appreciate everyone who took the time to report the CAPTCHA issue. Your updates were super helpful in helping us track it down.

    We know it’s frustrating to run into a problem that had already been resolved in the past, only to see it reappear, especially when it blocks access. The team was informed and jumped on it quickly, and we’re happy to share that the engineering team has fixed the root cause. Things should be working smoothly again now.

    If this happens again, please let us know and we will make sure it gets sorted as soon as possible.

Tim74's avatar
Tim74
New member | Level 2
4 months ago

This happened to me today for the first time. Some research shows that Dropbox has been subjecting users to insane puzzle captchas going back at least 5 years!

I was only able to log in to my account by resetting my password.

This captcha process is one of the worst things I've ever seen in tech.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi Tim74, thanks for sharing what worked out for you in this thread since it might also help other users.

    We're definitely keeping an eye on all the reports, and working to resolve them. 

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

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