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Forum Discussion

jonmchee's avatar
jonmchee
Helpful | Level 5
3 years ago

"Failed to send text message for two-step verification" error when trying to sign in

Hi,   I am facing the same issue.     Ticket #20977317: DB: cannot access my account  
account access
Error Messages
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey jonmchee, thanks for the ticket ID. 

 

I was able to locate it in our system and passed your comments on to the agent handling your case.

 

You should be hearing from them soon, but please let us know if you have anything else to add in the meantime. 

 

As for you Agustin_NM, would it be OK if we reached out via email to have a further look internally?

Agustin_NM's avatar
Agustin_NM
Explorer | Level 4
3 years ago

Hi @Walter, you can contact me at my email, although the Dropbox user I'm having problems with is another. I had to access the community with this.

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