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Forum Discussion
Files being deleted on inactive paid accounts.
I chose Dropbox years ago partly because their marketing and terms at the time strongly implied that paid accounts would keep files indefinitely as long as the subscription was active. Recently, howe...
Emmet
Community Manager
Community ManagerHi Zak,
I understand your frustration and would like to assist you as best I can. Dropbox does not delete data from any paid accounts. Basic accounts that are inactive or over their quota limits may receive notice via email that their account or data is subject to deletion. If you have received one of these emails, you can find out more in this Help Center article. This doesnât apply to all users, only basic users who have received the inactivity email.
Files can be recovered for up to 30 days after deletion by upgrading to a plan with additional storage. You can find out more information about a basic account exceeding itâs storage in this article. I hope this helps clarify and if youâve any questions please donât hesitate to reach out.
Emmet
