i’m a paid account subscriber. I can't remember the account email I'm subscribing to, so I'm having trouble logging in. My personal paid subscription account is [removed per the Community's Guidelines]. I logged in with this account, and it is connected to the dropbox of a regular empty account, not a paid account. Tell me the solution.

After contacting Apple Customer Center, we confirmed that the dropbox subscription and payment account is [removed per Community Guidelines] . In addition, after logging into dropbox with the account above, I pressed the upgrade button and it shows that I'm already subscribed. In the end, it's clear that the login account is currently subscribed for a fee, and after re-logging, all the existing data were deleted and the capacity was lowered to the basic version. Your company should give you a responsible answer on this part. In addition, please let me know the email address where I can directly consult e-mail other than this community.

Hi there realjun97, sorry to hear you're having issues with this. Do you happen to have another Dropbox account, associated with another email address of yours perhaps? Also, did you upgrade through the website directly or via the app store on a mobile device in the first place? Keep us posted!

Other accounts include [removed per the Community's Guidelines] . The upgrade is being subscribed through the mobile device app store.

Did you log into the other account to see if you can find your upgrade there realjun97? Was the upgrade completed through an iOS device or an Android one? Did you receive an email with the receipt of your purchase by any chance?

I logged in to another account to find an upgrade. I upgraded through iOS. Payment is being made according to subscription, but i don't accept the receipt through that email.

Find my account | The Dropbox Community

21 Replies

Walter
Dropbox Community Moderator
2 years ago
Hi there realjun97, sorry to hear you're having issues with this.

Do you happen to have another Dropbox account, associated with another email address of yours perhaps?

Also, did you upgrade through the website directly or via the app store on a mobile device in the first place?

Keep us posted!
realjun97
Explorer | Level 3
2 years ago
Other accounts include [removed per the Community's Guidelines] . The upgrade is being subscribed through the mobile device app store.
Walter
Dropbox Community Moderator
2 years ago
Did you log into the other account to see if you can find your upgrade there realjun97? Was the upgrade completed through an iOS device or an Android one?

Did you receive an email with the receipt of your purchase by any chance?
realjun97
Explorer | Level 3
2 years ago
I logged in to another account to find an upgrade. I upgraded through iOS. Payment is being made according to subscription, but i don't accept the receipt through that email.
Walter
Dropbox Community Moderator
2 years ago
Could you maybe try to restore your purchases as outlined here and let me know how it goes realjun97?
realjun97
Explorer | Level 3
2 years ago
Unable to restore purchase.

NSURLErrorDomain. 409.
Hannah
Dropbox Community Moderator
2 years ago
Hey realjun97, just to confirm, was the purchase successful? And did you eventually receive the purchase receipt email?
realjun97
Explorer | Level 3
2 years ago
The purchase was made normally. And I requested to resend the purchase receipt and received it by email yesterday.

For your information, the email account I received the receipt is [email removed as per Community Guidelines]
Megan
Dropbox Community Moderator
2 years ago
Hi realjun97, if you try to access the Dropbox account under the email you mentioned, can you do it?

Also, if you can access it, can you clarify what the plan page of that account mentions?
realjun97
Explorer | Level 3
2 years ago
Yes, I can access the dropbox through that email. By the way, I didn't understand what the plan page for the account means.