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U7lo's avatar
U7lo
Explorer | Level 3
2 years ago
Solved

I am not able to receive the 6 digit code in my email

Dear Dropbox

I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox.
I've added no-reply@dropbox.com to my contacts.
I've checked my spam folder.
I've verified my address is correct.
I have also verified that the email address can receive mails from other sources.
I can also send you an email from that address if need be. I just need an address to send it to
I have actually had this problem for several years, but it has only become a problem for me now as I have gotten a new phone and I cannot verify my Dropbox app on it as I am not getting the code.
I have full access to my Dropbox account on my desktop and on the webpage.

Please help me

account access
Account Settings
security
  • Walter's avatar
    Walter
    2 years ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

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  • nestorph's avatar
    nestorph
    New member | Level 1
    12 months ago

    Walter:  I'm having the same issue with not receiving the access code to EITHER of my Dropbox email accounts. To add insult to injury, I have not received any replies to my email messages that I've posted via the Dropbox support page during the last two weeks.  I'd be very grateful for any assistance here.  Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi nestorph - thanks for letting me know about this. 

    If you've already checked your email's spam/junk folder as well, would it be OK if we reached out via email to have a further look internally? 

  • nestorph's avatar
    nestorph
    New member | Level 1
    12 months ago

    Got it. But to clear, I indicated in my which is the account I’m having trouble with. Thanks

  • roland2198's avatar
    roland2198
    New member | Level 1
    10 months ago

    Same issue. I have an older account that i can t log in...the 6 digit code doesn t come in my email and can t acces my old photos and files

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Sorry to hear this, roland2198. Have you also checked the spam folder of your email address? 

    Another thing you can try is to add no-reply@dropbox.com to your email contacts and re-send the code. 

    In case none of the above works, please check any linked devices you may have; the one-time code may be in your notifications there. 

    Let me know how it goes.

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