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claireb1's avatar
claireb1
Explorer | Level 4
3 years ago
Solved

I cannot see my device to sign out of it

Hi

I use four devices on Dropbox. Whenever I want to use the 4th device I sign out of one. This has worked for years. However, just recently I found I cannot sign out of my main computer it is always signed in. It never appears on the link of 'Which one do you want to sign out from'. Can anyone assist, please? I have tried to log out of all devices and it has still not worked.

 

Thanks 

Claire

 

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  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the reply, Claire.

     

    You don't need to quit the Dropbox app on your desktop, but sign out of it. Signing out will unlink the computer, if it's linked to the account.

     

    Can you try and let me know if it works?

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  • claireb1's avatar
    claireb1
    Explorer | Level 4
    2 years ago

    Thanks for this. I did what you said and also reinstalled the Dropbox app on my iMac, and now I can see all linked devices again. Thanks again for your help.

     

    Best wishes

    Claire

  • boatjones's avatar
    boatjones
    New member | Level 2
    2 years ago

    Jay,
    Browsing help for this issue now that I am moving to a new laptop.  I got the notification on the 4th device and wish to disconnect my old laptop.  Unfortunately, I do not have any OK or Sign Out button to confirm my choice.  I am uploading a screenshot of what I have.

  • boatjones's avatar
    boatjones
    New member | Level 2
    2 years ago

    More information: The Sign Out button is grayed out when nothing is clicked but disappears once I select the device to disconnect.  So I clicked on the white space and it worked.  So you just need to fix the colors on the button.  Additionally, the popup screen to confirm the disconnect has the OK button as white and invisible but I clicked on the invisible area and the confirm worked as well.  This is on a Linux Mint 21.3 OS which is off of Ubuntu 22.

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