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lerakut's avatar
lerakut
Explorer | Level 4
2 years ago

I can't access my Dropbox Plus account; a one-time code is sent to my old address.

Hello,
I have the following problem.
My Dropbox Plus account is linked to an email address that no longer exists because it was changed.
When logging in, the code is sent to this old email address, which I can no longer access.
You can bypass this with the code by clicking "Having trouble receiving a code?", but unfortunately, this doesn't work for me.
How can I log in without a code so I can change my email?
Thanks in advance!

account access
emails
security

20 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Blu3! I just emailed you, so we'll continue investigating your issue there. πŸ™‚

  • DropsterG's avatar
    DropsterG
    Explorer | Level 4
    2 years ago

    Dear Hannah,

     

    I have the exact same problem as Blu3 is talking about. Yould you please help me, too.

  • lerakut's avatar
    lerakut
    Explorer | Level 4
    2 years ago
    Hello,
    I replied but I got no answer. How long does it usually take?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey DropsterG, sorry to hear that.

     

    Have you also tried checking if you have any devices linked to that account, which would allow you to receive the one-time security code?

     

    As for you lerakut, reply times are a bit different over email, but I did send you an update, so we'll be continuing there.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey DropsterG, I just sent you an email!

     

    I'll be happy to see you there! ☺️

  • DropsterG's avatar
    DropsterG
    Explorer | Level 4
    2 years ago

    I sent an answer yesterday and look forward to solve my issue with your help.

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