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lerakut's avatar
lerakut
Explorer | Level 4
2 years ago

I can't access my Dropbox Plus account; a one-time code is sent to my old address.

Hello,
I have the following problem.
My Dropbox Plus account is linked to an email address that no longer exists because it was changed.
When logging in, the code is sent to this old email address, which I can no longer access.
You can bypass this with the code by clicking "Having trouble receiving a code?", but unfortunately, this doesn't work for me.
How can I log in without a code so I can change my email?
Thanks in advance!

account access
emails
security

20 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey lerakut! Welcome aboard our forum. 

     

    Are there any other devices that may still be logged in to your Dropbox account? If yes, you can go ahead and check their notifications; the one-time code may have been sent there, as well. 

     

    If not, can we open a ticket for you to the email address you see here? Can you access it directly? 

     

    Let me know.

  • lerakut's avatar
    lerakut
    Explorer | Level 4
    2 years ago
    Hello,

    thank you for your response. Unfortunately, it still doesn't work. And when I click the link, I'm prompted again to enter a code, which is sent to the email address I can't access. How can I log in without the code, or is there a way to change the email associated with my account without logging in?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'm afraid neither of these options is possible, lerakut. 

     

    You didn't mention though, can you access the email address that you see here? If yes, I can send you an email there and we can look into this internally.

  • lerakut's avatar
    lerakut
    Explorer | Level 4
    2 years ago
    Hello, yes I can access that adresse.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, lerakut!

     

    I just sent you an email to that address, so we'll continue there.

  • Blu3's avatar
    Blu3
    New member | Level 2
    2 years ago
    I can't access my Dropbox account; a one-time code is sent to my old address can you help me
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Blu3 - sorry to hear about this.

     

    Do you maybe have access to a device that was previously linked to the account you're trying to access? 

  • Blu3's avatar
    Blu3
    New member | Level 2
    2 years ago
    I know the password of the account but when i do asks for the 6 digit code but i don't have the email anymore and now i can't login
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, may we reach out via email to have a further look internally Blu3?

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