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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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Hello Nancy! Nancy
I checked your post but I do not have any device linked to that account, so this doesn't solve my issue.
I have logged ticket as you instructed Ticket no #22896796.
Kindly help me with this issue.
Himanshu
- Walter
Dropbox Community Moderator
Thanks for the ticket ID Himanshu Patil
I was able to locate it in our system and passed your comments on. A member of our team should be getting back to you soon, but please let us know if you have anything else to add.
- Hi just wondering if u managed to get access to ur account at all.
I am having the exact same problem - Walter
Hey mairiclaire76 - sorry to jump in here, but have you reached out to our support team using these steps for further assistance perhaps?
If so, you can share your ticket ID with us so that we can look it up in our system as well if needed.
- Hi yes they was able to help me
- Yea , just waiting for confirmation about other accounts
Hello
Still no solution.
- Hannah
Hey Himanshu Patil, I see that there's an update on your ticket from a member of our team; make sure to check it out!
Hello,
I have an old account under an old work email that was deactivated when I got left the company. I still remember the email and password, but since it's been so long DropBox sends a 6 digit verification code to that email that I need to enter before I sign in. Obviously I'm not able to access that email/code.
How can I gain access to that old account, or at least just the photos on it? I don't really need the account just the photos that were there.
Much thanks,
Oscar
