I can't log in on my iPhone or iPad; I get an error message that I've entered the wrong credentials.

Thank you. I do not think that OneDrive has anything to do with my inability to log into DropBox. I have OneDrive installed on my desktop, and laptob, and I could easily log into DropBox app for Windows on both. The pobleem was limited to iPhone and iPad. On both my credentials were rejected as incorrect.

For now I gave up on DropBox. If I decided to try again, I may enlist your help. I am happy I did not sign for a paid plan before I discovered the problem.

I understand. In general, OneDrive and Dropbox are two separate cloud services, so one doesn’t affect the other. 

If you wish to troubleshoot this further though in the future, or in case you need something else, you can always ping me on the forum and I’ll be glad to help.

Thank you for your response. I had tried this on both iPhone and iPad. Uninstalled turn dvices off reinstalled. Same result, can not log in. So I gave up. I am worried if I switched from OneDrive to DropBox I may get logged off DropBox and loose acces..

I'm sorry to hear that, tzraik. If you're still up to it, and in case you haven’t tried this already, you can restart your device next and then install the Dropbox app once again as a test, to see if it'll keep giving you the same error.

I was trying to find out if DropBox is a better alternative to OneDrive. But given the difficulties at first steps. I lost interest, and uninstalled DropBox apps for now. I am sticking to OneDrive.

Thanks for the responses.

2 devices only. After failing to log in on iPhone I tried from laptop, it worked. I can log in on desktop, and laptop with no problem

iPhone 16 ProMax iOS18.6.2. iPad Pro 2024 model same iOS

I downloaded DropBox today . I can not tell which version. Can not log in

Hey tzraik, thanks for posting on our forum today. 

Besides what Mark asked above, have you also made sure you’re not trying to link more than 3 devices to your Dropbox Basic account? If you’re not sure how many devices are currently connected to Dropbox, you can double check this at your Security page here.

If that’s not the case though, you can try resetting your Dropbox password on one of your mobile devices (after tapping on the “Log in” option and choosing “Having trouble logging in”). Are you able to access your Dropbox account after that?

Let me know.

What version of the app is on your mobile and iPad as well as IOS version