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Nitcy002's avatar
Nitcy002
Explorer | Level 3
1 year ago

I can't log into an old Dropbox account - reset password doesn't appear.

I have a Dropbox account with my current email, but I used to have another dropbox account with a university Outlook email that I'm trying to access.   I still have access to this outlook uni ema...
account access
Account Settings
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago

How long ago did you last access the account Nitcy002 ?

  • Nitcy002's avatar
    Nitcy002
    Explorer | Level 3
    1 year ago

    I think it was around the start of 2019. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey Nitcy002, welcome to our Community! 

       

      Usually accounts that aren't active for approximately a year or more, are automatically deleted from the system. 

       

      However, based on the message you got about an already existing account, I'd like to look a bit more into this, and see what we can find. 

       

      Do you think it'd be okay to contact you using your Community-linked email address, in order for us to investigate further? 

       

      Keep me posted!

      • Nitcy002's avatar
        Nitcy002
        Explorer | Level 3
        1 year ago
        Hi Megan,

        That wouldn’t be a problem! I really hope it’s still available. I totally forgot about it until recently. Anything you can be find out I would love to hear!

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