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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for posting on our forum today, amattson

    Do you still remember the password of your Dropbox account? If you do, you should still be able to sign in and change your email address to another one that you can access right after that. 

    However, if you’re being asked for a one-time code while attempting to log in, please let me know.

    Feel free to ping me, if you need further help.

  • amattson's avatar
    amattson
    New member | Level 1
    11 months ago

    Nancyyes it’s requiring a code and I can’t get past that. The account is tied to a former employer email and I no longer work there but the subscription is charging to my personal credit card.  the account is [email removed as per Community Guidelines] -I also have the number that the charge on my credit card shows if you need that.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey amattson, I'm going to go ahead and send an email to your Community-linked email address, in order for us to have a look into this together. 

    Reply back to me, and we'll take it from there! 

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