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I need to access my account, but I don’t have access to my email anymore
am unable to access my account due to my email been suspended due to inactivity, I am unable to create it back after contacting the email provider .
I have 2 account with Dropbox with different emails, both email address have been disabled due to inactivity.
i know my Dropbox login , but need code always sent to the email address which is not active..
please help as I have valuables investments stored in my Dropbox. I saved my files on dropbox. I saved very few files on my account. Please I need help
Thank you
8 Replies
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- Hannah
Dropbox Community Moderator
Sorry to hear that you're having this issue, Investor221.
Do you have any devices still linked to those accounts?
If so, you take a look at them, as the security code should be sent to those as a notification.
Let me know if that helps.
Sadly I don’t have access to the device anymore. i only access the Dropbox not more time 3 times on web. I only saved some long term investment files on it, hoping to get back to it in few years.. but here I am right now not able to access it… I really need help
I can’t access both of my account
- Hannah
I understand, Investor221.
In this case, please open a private browsing/incognito window on your browser and go to this page.
From there, you can send a help request to our team directly.
Just make sure to use an email address you can access, so that the team can reach you.
I just filled the form, in the form there is no place where it ask for my contact information just incase they need to reach me or reply to me
- Jay
Hi Investor221, on that form, there is an option to fill in an email address, are you not seeing that option when using an incognito window, like below?
I did put the emails of my Dropbox account … but I don’t have access to the email … I have not gotten any response or email
- Rich
Super User II
I did put the emails of my Dropbox account … but I don’t have access to the email … I have not gotten any response or email
You need to enter an email address that you have access to, so you can receive a response. Use the Details section to list the email address of the Dropbox account that you're unable to access.
I submitted it correctly as told… I am hoping to get a response soon
thank you
