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macotek's avatar
macotek
New member | Level 1
2 years ago
Solved

I'm getting an error when trying to leave from Dropbox Team.

Hello, I have been under a Dropbox team account and recently, the admin stopped paying, leaving me unable to edit my files. The account is in a locked state, and according to that being the case, I can leave the team by going to dropbox.com/team/leave without needing the admin. 

I click leave team and log out, but I get the loading wheel and then this error:

I still receive an email saying I have left the team, but it still shows the team folder and says I am still a member after refreshing.

Please help!

Thank you

account access
  • Nancy's avatar
    Nancy
    12 months ago

    Hey macotek! I've just logged you a ticket, so that we can check this internally.

7 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey macotek, thanks for posting here today!

    Give me some time to check internally with our Team about this, and I'll get back to you as soon as possible.

    Thanks a bunch! 😀

  • macotek's avatar
    macotek
    New member | Level 1
    2 years ago

    Thank you, please let me know if you need any more information.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey macotek, thank you for your patience!

    It seems this is a known issue for some of our users, however our Team is aware and actively working on a fix.

    I'll make sure to update this thread once it's resolved. Thank you! 😇

  • macotek's avatar
    macotek
    New member | Level 1
    12 months ago

    Is there any way you can convert my account to standard? I do not have contact with the team leader anymore, and I asked him months ago to remove me before this. I am in desperate need to use Dropbox for my business. This is causing me delays. 😥

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey macotek, can we send you an email, so we can take a closer look into this for you?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey macotek! I've just logged you a ticket, so that we can check this internally.

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