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I'm trying to gain access to my deceased father's Dropbox account
Hi there,
This is an issue I have been trying to resolve for some time now.
I am trying to gain access to my deceased Dads Dropbox account.
Previously these tickets were raised with Dropbox Support:
Ticket 23608076 and 23006764
I understand certain documents are required. These are what we have:
- The full name of the deceased person and the email address associated with their Dropbox account
- Your name, mailing address, email address, and relationship to the deceased person
- A photocopy of your government-issued ID
- A photocopy of the death certificate
- Documentation or other evidence linking the email address(es) to your father.
Unfortunately we don't have these documents
- A court order that specifies your authority to receive access to the Dropbox account
- A copy of your father's Will, Trust, Power of Attorney, or other record evidencing their consent to disclosure of the content of electronic communications.
Is there any other way, or any other documentation we can get to help us with this process please? It is so important that we gain access to these memories again and your co-operation would be much appreciated, thank you.
Sarah
Hi from me too sarah copland - may I ask if you're seeing the same if you navigate to the home tab instead of the photos tab? Are you able to navigate the account in question through a web browser to see if you can preview the files there?
22 Replies
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Hi Hannah,
Thanks again for coming back to me!I cant see where to select all and then change the name, or even where the individual file name is?
- Walter
Dropbox Community Moderator
Hi from me too sarah copland - may I ask if you're seeing the same if you navigate to the home tab instead of the photos tab? Are you able to navigate the account in question through a web browser to see if you can preview the files there?
Hi Walter, thanks for your message. Yes we are seeing the same via the home tab and the photos tab, so can only view 8 pictures out of 100's. We are currently using my Dads Ipad to access his dropbox via the app, as it was already logged in. Thanks for your suggestions of using a web browser which I had considered, however we have the same problem as originally faced with, we dont know his DropBox password. Is there any way round this, due to the fact that currently we are logged into his account on the app? Thank you
Hi Nancy, thanks so much for checking in. No, still havent got any further with the photos unfortunately. As above I dont know if it would work on a browser instead of in the app but as we dont have the p/w there is no way of checking. Thanks
- Megan
Hey sarah copland!
I'm going to suggest something outside of our scope here. However you might be able to further reach out to Apple for additional help.
More specifically, you can try to check for the "Passwords" option on your dad's iPad settings, and check if his Dropbox account's password is accessible and saved there, in order for you to access the account.
One last thing: when accessing the "Files" tab instead of the "Photos" tab, are you able to see the files' names there?
- Rich
Super User II
Another possibility, though a long shot...
If your father set up the Files app (not the Dropbox app, but Apple's own Files app) to connect to Dropbox, you may be able to access the content from there.
This screenshot is from an iPhone, but it's the same app.
Hi Megan thank you so much for your response. I brought my Dads Ipad into work to get some help here and whilst trying to log into the wifi here it has logged me out of his Dropbox account. So I think we are sadly back to square one.
Unless I can access his passwords in the settings, how would I do that? Thank you
