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Forum Discussion
Join team/merge account potential compromise
I have lodged a ticket with support on this but I am concerned about a potential security issue. And want to see if I can get some additional information more quickly or find alternative communicatio...
It is absolutely terrifying. I hope your client does the right thing. Seems like the sort of thing that should have multiple steps and prompts to conclude the process.
Did you manage to find a call line number, or did you have to wait for a response to a submitted ticket?
One of my concerns is if an admin can access files/folders owned by a user outside of the team.
They can! Admins are able to access all files in the team folder, including your previously "personal" ones. They can delete, share or remove your access to those files. https://help.dropbox.com/account-access/admin-control
I think I've found a workaround, you have to create a new personal account using a new email. Then you can link the two dropboxes and copy your files into your personal account on your desktop. Then download everything from desktop to your hard drive and unlink the business. Then I think you should be able to delete the files from their dropbox. The only thing is making certain you have every file fully downloaded and the uncertanty if the admin is able to reactivate your deleted files from the dropbox trash unless you can convince them to delete your account.
I haven't heard back from support, I imagine it will be several days?
Headaches! We have our files downloaded. I was able to download everything directly from the "team" account.
Can you use the linked account to control your merged account ie. delete it? I think unlinking from the business only removes your personal account from it - is that right? The Admin can undelete items - unfortunately. Otherwise, they sit there for 30 days before being deleted permanently. I think 30 - I read it somewhere recently but am not 100%.
Oh I'm glad to hear that! Just make sure you've got those files in a place separate from the dropbox folder or when the admin deletes your account they'll disappear. Unfortunately only an admin can delete your account from their team folder, ugh.
