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kaiser1304's avatar
kaiser1304
Explorer | Level 3
2 years ago

My account got disabled for inactivity without warning

Yesterday, when I tried to access my account, it said the account had been marked as inactive even though I had only recently used it for work, I also did not receive a warning email to back up data....
account access
Error Messages
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting on the Community, kaiser1304! Let’s have a look. 

 

Can you send me a screenshot of the error message you got? Please make sure to hide any personal info that may be showing first.

 

I’d also like you to check your Dropbox email address again (including your spam folder), and let me know if you see something now.

 

Finally, when was the last time you signed in to this Dropbox account? Is there any chance you have two different ones, and this one hadn’t been accessed in a while? 

 

Let me know, and we’ll take it from there.

  • kaiser1304's avatar
    kaiser1304
    Explorer | Level 3
    2 years ago

    This is my login screenshot https://imgur.com/a/nLuDvJa

    I have logged into this account very often, last week i uploaded many documents but i remember that friday was the last day i logged in. I checked mail carefully but didn't find any warnings

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Can you please attach your screenshot in this thread by clicking on the small camera icon above your message box? Due to security reasons, I can’t click on any links, I’m afraid.

      • kaiser1304's avatar
        kaiser1304
        Explorer | Level 3
        2 years ago

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