Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

kaiser1304's avatar
kaiser1304
Explorer | Level 3
2 years ago

My account got disabled for inactivity without warning

Yesterday, when I tried to access my account, it said the account had been marked as inactive even though I had only recently used it for work, I also did not receive a warning email to back up data....
account access
Error Messages
security
kaiser1304's avatar
kaiser1304
Explorer | Level 3
2 years ago

This is my login screenshot https://imgur.com/a/nLuDvJa

I have logged into this account very often, last week i uploaded many documents but i remember that friday was the last day i logged in. I checked mail carefully but didn't find any warnings

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Can you please attach your screenshot in this thread by clicking on the small camera icon above your message box? Due to security reasons, I can’t click on any links, I’m afraid.

  • kaiser1304's avatar
    kaiser1304
    Explorer | Level 3
    2 years ago

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the screenshot! It seems like your Dropbox account was previously part of a Business team. Do you know who your admin is, so that you can contact them directly?

       

      Also, have you opened any tickets with our support team about this, by any chance? If yes, I’d like you to send me your ticket number here, and I’ll have a look.

      • kaiser1304's avatar
        kaiser1304
        Explorer | Level 3
        2 years ago

        Unfortunately I'm the admin of this team and my dropbox business just expired, the group members are asking me to register a new one but my account is locked so I can't do anything.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!