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kaiser1304's avatar
kaiser1304
Explorer | Level 3
1 year ago

My account got disabled for inactivity without warning

Yesterday, when I tried to access my account, it said the account had been marked as inactive even though I had only recently used it for work, I also did not receive a warning email to back up data....
account access
Error Messages
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Can you please attach your screenshot in this thread by clicking on the small camera icon above your message box? Due to security reasons, I can’t click on any links, I’m afraid.

kaiser1304's avatar
kaiser1304
Explorer | Level 3
1 year ago

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the screenshot! It seems like your Dropbox account was previously part of a Business team. Do you know who your admin is, so that you can contact them directly?

     

    Also, have you opened any tickets with our support team about this, by any chance? If yes, I’d like you to send me your ticket number here, and I’ll have a look.

    • kaiser1304's avatar
      kaiser1304
      Explorer | Level 3
      1 year ago

      Unfortunately I'm the admin of this team and my dropbox business just expired, the group members are asking me to register a new one but my account is locked so I can't do anything.

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