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kaiser1304's avatar
kaiser1304
Explorer | Level 3
1 year ago

My account got disabled for inactivity without warning

Yesterday, when I tried to access my account, it said the account had been marked as inactive even though I had only recently used it for work, I also did not receive a warning email to back up data....
account access
Error Messages
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the screenshot! It seems like your Dropbox account was previously part of a Business team. Do you know who your admin is, so that you can contact them directly?

 

Also, have you opened any tickets with our support team about this, by any chance? If yes, I’d like you to send me your ticket number here, and I’ll have a look.

  • kaiser1304's avatar
    kaiser1304
    Explorer | Level 3
    1 year ago

    Unfortunately I'm the admin of this team and my dropbox business just expired, the group members are asking me to register a new one but my account is locked so I can't do anything.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey kaiser1304 - thanks for the ticket ID and sorry to jump in here. 

         

        I just wanted to mention that our team is aware of this and are currently investigating.

         

        We'll let you know more as soon as we have an update!

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