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Mcbee's avatar
Mcbee
Explorer | Level 4
3 years ago

My account has an unknown device and two factor authentication on it - what can I do?

My account 2 factor phone number is not mine. 
My active computer is not mine.

I rec’d an email from “no-reply” at Dropbox. 
it got a hold of all my old contacts and started sending the same type of no reply email to them. It is not sending  to my currently used contacts. 

My account was free and had not been used in over 2 years. 
I want 

to delete the account and make this stop. 
help please 

 

account access
Create or delete account
security

19 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey @Mcbee, hope it’s OK to jump in. 

     

    Did you check your email address’s inbox, along with your spam folder, and you can’t see Colby's/Sheldon’s email? 

     

    If you can locate it now, please try to reply back in the same email thread, and a new ticket should be automatically opened.

  • Mcbee's avatar
    Mcbee
    Explorer | Level 4
    3 years ago

    Yes, I checked all possible locations.

    I thought this was my reply.

     

    I do not see any emails from Sheldon.

     

    As you can imagine, I am quite frustrated.

     

    How can I move forward?

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Alright, what we can do then, is log a new ticket for you and send it over to this email address, so that the case can be forwarded again to our specialized team. 

     

    Let me know if that’s OK, and we'll get things started.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Mcbee, I just sent you an email, so we'll continue working on this there.

  • Mcbee's avatar
    Mcbee
    Explorer | Level 4
    3 years ago

    Please start a new ticket 

  • Mcbee's avatar
    Mcbee
    Explorer | Level 4
    3 years ago

    Thaks Hannah - I have not seen anything yet. 

  • trinebracht's avatar
    trinebracht
    New member | Level 2
    2 years ago

    My other dropbox account has been hacked. I can't log in as I can't get into that email account to see the security code either.
    Can you help me?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    trinebracht wrote:

    My other dropbox account has been hacked. I can't log in as I can't get into that email account to see the security code either.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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