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RCattell's avatar
RCattell
New member | Level 2
31 days ago

My account has disappeared. Please help me!

All my files and subscription information has vanished and Dropbox keeps asking me to subscribe like a new user. I've used it for years...Can anyone help me get back to my account please?

account access
Account Settings

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    Hi RCattell! Were you able to figure this out with Megan’s guidance? 

    Let us know how it went.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    31 days ago

    Hi RCattell​, let's see what we can find out about this! 

    Is it possible that you haven't accessed your account in a long time? 

    If I were you, I'd also check to make sure I don't have two Dropbox accounts. You also mentioned you had an active subscription, right? 

    If that's the case, and since you were using a paid plan, you might want to use our self-serve look up tool in order to locate the email address linked to your Dropbox account. 

    Do you have any linked devices that you can check in order to see if your account is still connected to them? 

    Keep me posted!

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